BIS Safety Software
Exceptional Customer Service
Our online course, Exceptional Customer Service, is curated to facilitate the development of skills and attitudes essential for providing top-notch customer service, instilling them into your everyday actions.
Our online course, Exceptional Customer Service, offers guidance to enhance your abilities and mindset necessary for providing unsurpassed customer service, making them a part of your daily activities.
Upon completion of the Exceptional Customer Service course, you should be prepared to:
- Examine the “moments of truth” from the customer's perspective
- Effectively manage disgruntled customers and difficult situations
- Develop a high-performing team dedicated to providing exceptional service
- Comprehend the steps needed to create a customer-centric culture
- Lesson 1: Introduction to Customer Service
- Lesson 2: Seeing through the Customer's Eyes
- Lesson 3: Cultivating Essential Customer Service Skills
- Lesson 4: Building Positive Attitudes
- Lesson 5: Managing Difficult Customers
- Lesson 6: Overcoming Tough Situations
- Lesson 7: Heroes of Service and Team Dynamics
- Lesson 8: Establishing a Strong Customer-Oriented Culture
Estimated 120 minutes
Testing administered in this course is intended to solidify the information given. A minimum score of 80% is required to earn a certificate of completion. If the pass mark is not achieved in the first attempt, participants are given two more chances.
Upon successful accomplishment of this online course, a certificate of completion can be readily downloaded and printed.
Course Details
Course Length
This course will take roughly 120 minutes
Passing Mark
To pass this training course, you need to score 80% or higher on the quiz
Certificate
Upon the successful completion of this course a certificate with your name will be stored on your profile and available to print
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